In the unlikely event that purchasers should experience a product failure, this should in the first instance be dealt with by contacting us.

Our warranty is provided in addition to any statutory legal rights and details the terms under which claims can be made.

1. Duration of Warranty

This warranty applies to all our manufactured products for 2 years from the date of shipping.

2. Repair or Replacement

Should a product fail to function within the warranty period, we will on its sole discretion provide a replacement free of charge or repair defective components in accordance with the terms set out below. Purchasers shall bear the cost of removal and return of any product subject to a warranty claim and that of installing a replacement. Any other costs, including but not limited to replacement costs upon installation; costs caused from failures of the installation or other damages and/or consequential damages are not covered by this warranty. Replacement products shall as far as possible match the specification of the original but may have superior performance characteristics in line with ongoing product development.

3. Return of a Defective Product

The purchaser making a warranty claim shall contact us at the earliest opportunity to be provided with an address for return of the product. On receipt of returned product/s the validity of the claim will be checked. Proof of purchase may be required. We reserve the right to conduct diagnostic examination of any defective or failed product to determine patterns of usage and cause of failure and reserve the right to be the sole judge as to whether a returned product is defective within the terms of this warranty.

Email: info@istar-led.com WhatsApp: 0086 13530648219       Skype: ISTAR LED
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